Eric Colburn, PLS

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Let’s start off with two sides of the value proposition, external and internal. External value is what you’re striving to provide your clients and the perceived value, in their minds, your clients receive from your services. Internal value is everything that improves and grows your professional land surveying company, which most of the time your client never sees and often doesn’t fully appreciate, but is extremely important nonetheless and is often ignored.

Your Clients Want it All!

Hey, your clients just want their survey done cheaper, better and faster: That’s not asking too much, is it?

The internal value of your professional land surveying practice needs to be cultivated and grown. I’m making the distinction, between internal and external value, but they’re tightly connected and while the internal value at first may not be all too important to your clients, I still recommend that you include the benefit of this value when marketing and promoting your business.

The real value in any professional land surveying business is often overlooked. Too often we equate the procedures employed, the equipment we use and the paid for outcomes to completely define our value.

Much of What We Do Has Remained Unchanged.

Much of the mathematical concepts we use is ancient and hasn’t changed in centuries. The equipment we use, while constantly being updated and improved upon, mostly reinvents solutions for largely unchanged tasks. The outcomes of our work or deliverables if you will, while having changed in format and medium are still, in the end, the expression and explanation of the professional land surveyor’s opinion and judgments.

It’s all important. You have to know the math, you will see improvements from using newer, more modern, equipment and using the latest and best CAD program to produce good looking quality work is very important. However, I believe that you need to look at your business from a different perspective that holds those core external values intact and transcends your current perception of your professional land surveying company’s value.

Your greatest value is in your processes and in your data. Simple.

5 Business Value Concepts for the Professional Land Surveyor:

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